Our Complaint Code of Conduct
We understand that sometimes things go wrong, Should you feel that we have done something wrong or not to the standards we observe daily we have implimented a complaints code of conduct / policy that we expect all customers / members of the public and that you can expect us to follow when handling your complaint.
Stage One - In Store Complaint
Please speak to our in store staff / management, We will always do our best to resolve the matter at the first point of contact , If for any reason we cannot or you disagree with resolution then it will be esculated to the next stage of the complaints process.
Stage Two - External Review & Response
We work in partnership with a third party that investigates our complaints as an independant agency to ensure our complaints are handled fairly.
This services is completely free to members of the public.
If you have completed stage one of the complaints process the staff in store can give you information on how to esculate your complaint or provide you a copy of this policy.
Company: West Midlands Case Management Limited
Call: 0300 102 1389
Email: support@housingadviceservice.co.uk
You will need to give the location code of: 445J on any contact with the team using the details above along with your full name, address, Contact Email Address and a Contact Telephone number and the reason / complaint details.
This service is provided by West Midlands Case Management Limited which is Registered to operate in England and Wales as a Private Limited Company.
Escalate your complaint using the below form
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